June 17, 2024

Consumers call I-Team following lacking cash or furniture

MILWAUKEE — Problems are piling up against the Milwaukee home furnishings restoration store, Cream Metropolis Restoration. Clientele are flooding social media with poor assessments demanding refunds soon after spending for a support they say they never ever acquired.

Karen Friedberg is one of them. Friedberg states she contacted the corporation to consign a pair of her mid-century contemporary sofas.

She required them refinished, then bought, and she suggests immediately after practically a yr of practically nothing taking place, she requested for them back. She showed us visuals of what her couches looked like just before she states she handed them in excess of to Cream City Restoration and then images of her couches disassembled.

Karen Friedberg

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Karen Friedberg

She wrote this addendum when she obtained them from the owner, noting the couches experienced been taken apart:

Karen written agreement.jpg

Karen Friedberg

karens broken couch.jpg

Karen Friedberg

“My couches, they were being virtually gutted,” she advised the I-Workforce.

“And a single is undoubtedly not my sofa,” she added. “I appeared on Fb and happened to start off looking at Fb evaluations and noticed there have been so lots of stories that were being related to mine.”

The I-Team discovered shoppers complaining about missing furnishings, missing cash, and weak conversation, and some are even from distinctive states.

It really is the exact same with Google assessments and Much better Company Bureau grievances.

The customer agency gave the home furniture keep an “F” ranking.

Wisconsin’s consumer safety company, regarded as DATCP, tells the I-Staff it been given five complaints associated to the retail store. The state agency could not remark or validate any possible investigations.

In addition to Karen Friedburg, other consignors, consumers, or individuals who utilized Product Metropolis Restoration for shipping spoke with the I-Group.

Consumer Kasey Leaf and her fiance say they are out about $2,500 for a pair of mid-century modern day chairs they purchased in November and by no means obtained. They ended up explained to they would get the chairs upcoming thirty day period.

“We have not received any dollars from him,” Leaf reported.

Tiny enterprise proprietor Eliza Brooker says she’s out $1,750 for a desk and the fees for transport it to 1 of her consumers. She employed Product City Restoration to do that but claims her shopper hardly ever obtained it.

“I really don’t treatment about obtaining the desk back again. I just want my income simply because I have to refund the purchaser,” Brooker stated.

Customer Maggie Kerr claims she’s out at least $500 for function she paid for that she suggests was never completed to several of her chairs.


Maggie Kerr

“I just will not want this taking place to anyone else,” Kerr reported. “I am nonetheless attempting to be client!”


Maggie Kerr

Many of these customers say they cannot access the owner or if they do, they cannot appear to be to reach a resolution.

Cream Town Restoration is no for a longer time functioning at its downtown location on Drinking water Street and when we named the shown number, the voicemail instructed us to e-mail the enterprise rather, which we did. The proprietor responded, telling us his attorney would be in touch.

The I-Group listened to from Orchard Park, LLC, the landlord of Product Metropolis Restoration’s warehouse area. The landlord explained the tenants entered into an Eviction Avoidance Agreement in January, 2022.

The I-Crew got in touch with a bankruptcy attorney for Cream City Restoration, who says he was hired to aid shut down the business enterprise. He is in the procedure of having the names of anyone who is lacking revenue or missing furniture.

If that’s you, you can arrive at out to him by way of electronic mail at court [email protected].

In the email, you need to have to present a receipt to show you are a client of Cream Metropolis Restoration and involve a description of the reduction you are boasting.

The attorney advised the I-Crew that consumers who are missing home furniture should very likely get their property in about a month. For all those missing cash, that may well acquire up to four months.

“We are just really saddened by the working experience. We have been thrilled just to help a local company and it just really sours the experience,” said Leaf.

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